Customer Relationship Management (CRM) Based on Web to Improve the Performance of the Company

Customer relationship management (CRM) is one of the model that can be used to maintain the relationship between customer and company. CRM is really helpful for the company to increase the customer interest toward the company, improve the economic condition, and improve the product promotion through the use of intimate customer knowledge. But, most of the company still can't utilize CRM well, one of the problems is to increase the company performance. In this Journal will talk about the utility of CRM based on web  to increase the company performance, the method that used in this journal is waterfall method which includes, analysis and systems engineering, requirements analysis, design, coding, programming, implementation and maintenance, and also literature review. With the e-CRM application is expected to provide benefits of the company, helps companies to know the wishes of customers, and can monitor the performance of employees, so the company is able to improve the performance of the company

Feasibility Test of Learning Media with Blended Learning Model and Augmented Reality-Assisted MOOCs

This study aimed at testing the feasibility of Learning Media with Blended Learning Model and Augmented Reality-assisted MOOCs. The research was conducted at Bengkulu University in 2020. The research instrument consisted of a questionnaire to test the validity of the material, a questionnaire to test the validity of the blended learning model, and a questionnaire to test the validity of augmented reality-assisted MOOCs used in learning media. Each of the three questionnaires was filled out by 3 validators. The results of this study indicated that the 3 instruments used were valid. This was evidenced by the results of the validity calculation which states that all questions are valid and no questions are issued. The results of this study showed that the learning media developed was feasible to use both in terms of material, blended learning model design, and in terms of the augmented reality-assisted MOOCs used

Kraft and Soda Pulping of White Rot Pretreated Betung Bamboo

This research was conducted to study the effects of pre-treatment with white-rot fungi on pulp properties of betung bamboo. Inoculum stocks of white-rot fungi (25 ml) were injected into polybags contained barkless fresh bamboo chips. Each polybag contained 214.9–286.8 g oven dry weight of chips. Bamboo chips in the polybags were inoculated by Pleurotus ostreatus and Trametes versicolor. Both of them were then incubated for 30 and 45 days at room temperature. Bamboo chips were cooked using soda and Kraft processes. The cooked bamboo chips were then defiberize using disc refiner for 3 times. Pulp yield, kappa number and degree of freeness of the pulp were then analyzed. The treatment of two white rot fungi, gave different effects on the characteristic of betung bamboo pulp. The effects of fungi treatment on kappa number and degree of freeness can be seen only at samples cooked using kraft process. Incubation time did not affect pulp yield of bamboo treated with both fungi, but it affected kappa number and degree of freeness of bamboo pulp cooked using kraft process. Bamboo treated with T. versicolor incubated for 45 days and cooked using kraft process produced the best pulp quality with high pulp yield